Fluxabee

    Privacy Policy

    Last updated: April 15, 2026

    1. Data Controller

    The controller of your personal data is: Fluxabee sp. z o.o. ul. Bratkowa 9, 62-023 Szczytniki, Poland NIP: PL7773454586 REGON: 542822142 KRS: 0001196656 E-mail: info@fluxabee.com Phone: +48 795 446 752

    2. Data We Collect

    We collect the following categories of personal data: (a) Identity data – name, surname; (b) Contact data – email address, phone number, postal address; (c) Account data – login credentials, language preference, country; (d) Transaction data – purchase history, payment information, subscription status; (e) Technical data – IP address, browser type, device model, operating system, app version; (f) Usage data – interactions with our website and mobile application; (g) Location data – GPS coordinates of your apiaries and recording locations (only with your permission); (h) Audio data – voice recordings made during hive inspections (only with your permission); (i) IoT sensor data – hive weight, temperature, battery level, and other measurements transmitted by Fluxabee devices; (j) Authentication data – Google account information (email, name, profile) if you choose to sign in with Google.

    3. Mobile Application

    Our mobile application requests the following device permissions, each requiring your explicit consent: • Location (foreground and background) – to display and manage apiary locations on the map and support background location updates. • Microphone – to record audio notes during hive inspections. • Camera – to scan QR codes when adding Fluxabee products. • Face ID / biometric authentication – to securely unlock the application. The app stores authentication tokens and session data securely using encrypted on-device storage (Keychain on iOS, Keystore on Android). Cached data such as hive information and apiary details are stored locally on your device to enable offline access and faster loading. Background processes periodically sync widget data (approximately every 2 hours) when enabled.

    4. IoT Devices and Sensor Data

    Fluxabee hive scales and sensors transmit data to our servers via cellular (GSM) connectivity. This data includes: hive weight (kg), ambient temperature, minimum and maximum temperature readings, battery level, and measurement timestamps. Devices authenticate using unique hardware identifiers (IMEI and ICCID). Sensor data is associated with your apiary account and used to provide real-time monitoring, historical charts, and nectar flow estimates. This data is stored in our time-series database and retained according to your subscription plan.

    5. Audio Recordings and AI Processing

    When you record audio notes during hive inspections, these recordings are uploaded to our servers and processed using automated speech recognition technology (OpenAI Whisper) to generate text transcriptions. The transcriptions may be further analyzed to extract structured inspection data. Audio recordings and their transcriptions are stored on our servers and associated with your apiary account. You can view and delete individual recordings at any time through the application.

    6. How We Use Your Data

    We process your personal data to: fulfill orders and manage your account; provide beekeeping management services through our mobile application; process IoT sensor data and deliver real-time hive monitoring; transcribe and analyze audio inspection notes; manage your subscriptions and in-app purchases; provide customer support; send order confirmations and shipping updates; comply with legal obligations; improve our products and services (anonymized analytics only).

    7. Legal Basis for Processing

    We process data based on: (a) contract performance – to fulfill your orders and provide our beekeeping management services; (b) legal obligation – accounting and tax requirements; (c) legitimate interest – fraud prevention, security, service improvement; (d) consent – location access, microphone access, camera access, marketing communications (you may withdraw consent at any time through your device settings or by contacting us).

    8. Data Sharing

    We share your data only with trusted third parties necessary to provide our services: • Payment processors – PayU (Polish payments, BLIK), Stripe (credit card payments) for transaction processing. • Subscription management – RevenueCat for managing in-app purchases and subscriptions through Apple App Store and Google Play Store. • Platform providers – Apple and Google for processing app store payments and delivering the application. • Maps – Google Maps API for displaying apiary locations. • AI processing – OpenAI for audio transcription of inspection recordings. • Shipping companies – for order delivery. • IT service providers – under data processing agreements. We do not sell your personal data to third parties.

    9. In-App Purchases and Subscriptions

    Our mobile application offers subscription plans and additional purchases (AI tokens, scale data packages) managed through Apple App Store and Google Play Store via RevenueCat. When you make a purchase, payment is processed by Apple or Google according to their respective privacy policies. We receive information about your subscription status, plan type, and purchase history, but we do not have access to your full payment card details. Subscription data is linked to your user account and apiary.

    10. Data Retention

    We retain personal data for the following periods: order records – 5 years (accounting requirements); customer accounts – until deletion requested; marketing data – until consent withdrawn; IoT sensor data – according to your active subscription plan; audio recordings and transcriptions – until you delete them or request account deletion; app usage and technical logs – up to 3 years.

    11. Your Rights (GDPR / RODO)

    Under GDPR/RODO, you have the right to: access your personal data; rectify inaccurate data; erase data ('right to be forgotten'); restrict processing; data portability; object to processing; withdraw consent at any time; lodge a complaint with the supervisory authority (UODO – Urząd Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa). To exercise your rights, contact us at info@fluxabee.com.

    12. Cookies and Local Storage

    Our website uses essential cookies for functionality and analytics cookies (with consent) to improve user experience. You can manage cookie preferences in your browser settings. Our mobile application does not use cookies. Instead, it uses encrypted on-device storage for authentication tokens and local storage for caching apiary data to improve performance and enable offline access.

    13. Children's Privacy

    Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us at info@fluxabee.com and we will take steps to delete such information promptly.

    14. Account Deletion

    You can request deletion of your account and all associated personal data at any time through the mobile application (Profile → Delete Account) or by contacting us at info@fluxabee.com. Upon account deletion, we will erase your personal data, including profile information, apiary data, audio recordings, and IoT sensor data. Some data may be retained where required by law (e.g., order records for accounting purposes). Account deletion is processed within 30 days of your request.

    15. Contact

    Fluxabee sp. z o.o. ul. Bratkowa 9, 62-023 Szczytniki, Poland NIP: PL7773454586 | REGON: 542822142 | KRS: 0001196656 E-mail: info@fluxabee.com | Phone: +48 795 446 752 For privacy-related inquiries or to exercise your rights, we will respond within 30 days.